BUSINESS QUOTATION

ROBERTSON TRAINING GROUP
BUSINESS TRAINING PRODUCT PACKAGES

Below are selections of business training and human resources products to help your organization. We've chosen economical video tapes, which are easy to use, follow, and understand. They give concrete examples, illustrations, or techniques that can be used across the board for most businesses. Some packages include Training Articles and Books to provide even better understanding of complex issues.

We're not only offering great prices, but for each learning package you purchase, we are including a FREE CD-ROM or video CD to help with your training. Video CDs may be played on your PC or on most DVD players. All packages are priced in U.S. dollars. Each package is no more than $199.95 - a great training value! (Look for our Super Super Super Package that is more, but it's quite a bargain!) Many quality training videos can run as much as $995 for the video alone. These packages were developed and are supplied by one of the training industry's largest training product supplier, Ideas and Training. If you don't see what you need here, visit Ideas and Training for hundreds of training products in dozens of business and self-improvement categories.

To order any of these packages simply use the PayPal shopping cart. If you do not have PayPal AND do not want to set up a PayPal account, you may call us with your credit card information at 1-253-759-6639. We will happily take your order over the phone.

Here are your selections:

  
   
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 10 Skills for Better Telephone Communication
A video learning package from Ideas and Training
  • Time Required - 30 minutes runtime
  • Product Format - Video (VHS Format)


Each scenario in this video program demonstrates successful telephone techniques to help your phone staff to communicate while keeping your business in mind and making your callers feel important.

Package #1 - Purchase $139.95 (Item #KRPackage1)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Abolish Shyness - This program offers powerful yet simple to apply techniques for abolishing shyness and improving your life.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Attitude: A Little Thing That Makes a Big Difference
A video learning package from Ideas and Training
  • Objective - Improving inter-personal skills
  • Intended For - Self-training
  • Time Required - 30 minutes runtime
  • Product Format - Video (VHS Format)

Take action against your worst enemy - a bad attitude - with this inspiring video that challenges you to improve life results by positively gaining control over your attitude.

You'll learn to:

  • Identify your attitude

  • Communicate attitude in three different ways

  • Reposition negative or neutral attitudes

  • Listen to yourself talk

  • Adjust your attitude

  • Create a positive environment

 

Package #2 - Purchase $139.95 (Item #KRPackage2)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Building a Healthy Attitude - This program shows you how to develop a healthy attitude to face both the business and outside world.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Conducting the Performance Appraisal:
 Be a Coach, Not a Judge
A video learning package from Ideas and Training
  • Time Required - 34 minutes runtime
  • Product Format - Video (VHS Format)

 
Make performance appraisals beneficial for both the manager and employee with personnel-management techniques and the employee meeting process model. Conducting the Performance Appraisal demonstrates the skills needed to prepare, execute, and follow-up on appraisal meetings effectively.

How to Get Extrordinary Performance from Ordinary People - Training Article
This is a practical, straightforward article for managers and supervisors. This article describes a 5-step performance management system. Also included is a discussion of interpersonal skills, suggested strategies for implementing each step, and references for further study. Use this article as a pre-reading assignment or take-away piece for any management or leadership session that focuses on performance management.

Package #3 - Purchase for only $179.95 (Item #KRPackage3)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Hiring for the Perfect Fit - This program shows you how to hire the best people for your organization.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Conflict Management:
The Your Turn, My Turn Resolution
A video learning package from Ideas and Training
  • Objective - Improving inter-personal skills
  • Intended For - Self-training
  • Time Required - 37 minutes runtime
  • Product Format - Video (VHS Format)

Conflict is a natural occurrence in any organization. But a lot of good can stem from it - if you know how to channel it in the right direction. Conflict Management: The Your Turn, My Turn Resolution includes a 4-step model for avoiding bitter arguments, lowered morale, decline in productivity, and the suffering of your customers when negative conflicts arise.

You'll learn to:

  • Construct mutual planning to curtail disagreements

  • Address three pivotal questions for resolving the conflict

  • Disregard tempting "quick fixes" to conflict

  • Search for real solutions.

  

Mastering Conflict - Training Article
Through the use of a realistic case study, Mastering Conflict walks readers through a collaborative, 3-step procedure for face-to-face conflict resolution. Broken down into "wrong way" and "right way" scenarios, the case study dramatically illustrates how each of the 3 phases might unfold in an actual conflict situation.

Too many people associate conflict with raised voices and slamming doors. That's because they don't know how to manage their disagreements. This article can teach anyone how to approach, manage, and resolve even the most sensitive organizational conflict.

Package #4 - Purchase for only $179.95 (Item #KRPackage4)

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Ways to Settle Disputes - This program give you examples of what to do when faced with conflict. This is a video CD product which plays on most DVD players.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Customer Service Excellence:
 It's in the Details
A video learning package from Ideas and Training
  • Time Required - 38 minutes runtime
  • Product Format - Video (VHS Format)

 
Lisa Ford, a respected leader in customer service training, defines exceptional customer service with insightful examples, and provides techniques to recover customer loyalty, improve customer service, and hone in on customers’ perceptions.

Package #5 - Purchase $139.95 (Item #KRPackage5)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Everday Courtesy - Although produced over fifty years ago, this program shows that courtesy is never out of style. By watching this training film you can learn about common courtesy in connection with invitations, telephone conversations, introductions and entertaining guests.

The basic storyline is that Room 10 at the Sunnyside School is having a special open house to show off their project on Courtesy. The main theme of this training program is that courtesy is simply "showing respect." Many thoughtful suggestions are made. This is a great training video for children as well as adults. It covers the basics in a kindly way. Very nice. This is a video CD which plays in computers and on most DVD players.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Customer Service:
You're in Control!
 How to Handle Difficult Customers
A video learning package from Ideas and Training
  • Objective - Improving customer service skills
  • Intended For - Self-training
  • Time Required - 25 minutes runtime
  • Product Format - Video (VHS Format)

Give your employees a model action plan and proven customer service tactics that will keep both the customer and the employee happy - even under the most trying situations.

Your employees will learn how to:

  • Avoid common customer service mistakes

  • Calm the angry customer step by step

  • Change negative instances to positive ones

  • Speak helpfully on the telephone.

Package #6 - Purchase $139.95 (Item #KRPackage6)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Abolish Shyness - This program offers powerful yet simple to apply techniques for abolishing shyness and improving your life.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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Effective Communication:
 It's Your Responsibility
A video learning package from Ideas and Training
  • Time Required - 31 minutes runtime
  • Product Format - Video (VHS Format)

  
Introduce the leading causes of communication failure and teach the skills needed to develop and plan clear, concise messages using the suggested exercises. This video also defines key listening, feedback, and verbal and nonverbal communication skills.

The Emotionally Intelligent Workplace - Book

This book illustrates 11 important principles for creating a fun, productive, and profitable workplace. You'll find tips, resources, examples, and the motivation to unleash the power of fun in yourself, your coworkers, and your customers! An inventory of behaviors will give you concrete indicators of how well you have integrated fun into your work experience.

Package #7 - Purchase for only $179.95 (Item #KRPackage7)

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Everyday Courtesy - Although produced over fifty years ago, this program shows that courtesy is never out of style. By watching this training film you can learn about common courtesy in connection with invitations, telephone conversations, introductions and entertaining guests.

The basic storyline is that Room 10 at the Sunnyside School is having a special open house to show off their project on Courtesy. The main theme of this training program is that courtesy is simply "showing respect." Many thoughtful suggestions are made. This is a great training video for children as well as adults. It covers the basics in a kindly way. Very nice. This is a video CD which plays in computers and on most DVD players.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Giving and Receiving Criticism
A video learning package from Ideas and Training
  • Objective - Improve communication skills
  • Intended For - Self-training
  • Time Required - 30 minutes runtime
  • Product Format - Video (VHS Format)

In this dramatic communication video, Giving and Receiving Criticism shows you how to avoid the most common pitfalls and correct mistakes people make most frequently when giving and receiving criticism. This self-learning video highlights a constructive, tactful strategy called the "three R's for giving criticism" and three-step formula for receiving criticism professionally. You'll learn how to: build on strengths through open and objective communication; give skillful, diplomatic criticism; accept tactful criticism; and avoid "fight" and "flight" reactions. 

The Emotional Intelligence Activity Book: 50 Activities for Promoting EQ at Work - Book
Experts say that Emotional Intelligence is a greater predictor of success than IQ. Organizations are increasingly looking for ways to increase the EQ, or Emotional Quotient and Intelligence, of their employees in the workplace: Awareness of values, emotions, and drives, Control emotional responses, Understand how others perceive situations, Build relationships based on an assumption of equality, and more. Fifty innovative exercises for individuals or groups are designed to teach the various core competencies associated with Emotional Intelligence. This book also includes suggested training combinations and coaching tips.

Package #8 - Purchase for only $179.95 (Item #KRPackage8)

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Abolish Shyness - This program offers powerful yet simple to apply techniques for abolishing shyness and improving your life.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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Keeping Customers Coming Back
A video learning package from Ideas and Training
  • Time Required - 20 minutes runtime
  • Product Format - Video (VHS Format)

 
Customer service expert Brian Tracy reveals why customer retention is the true measure of business success. You’ll learn how to build customer loyalty, address customer concerns, and develop positive customer relationships.

Package #9 - Purchase $139.95 (Item #KRPackage9)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Power Your Profit: Using Price and Perception - This program shows how to get better results from your advertising and increase your sales and higher profit margins.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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Making Customers Happy
A video learning package from Ideas and Training
  • Time Required - 20 minutes runtime
  • Product Format - Video (VHS Format)

 
Develop the ability to serve and satisfy customers, learn vital customer service skills, and achieve a competitive advantage with the skills and techniques presented in Making Customers Happy.
 

Package #10 - Purchase $139.95 (Item #KRPackage10)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

The Face in the Mirror - This program illustrates sales techniques that provide service and gives the customer reasons to return. This is a video CD and will play on most DVD players.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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 Maximizing Your Public Image
A video learning package from Ideas and Training
  • Create a personal style
  • Learn how to inspire confidence and trust with body language
  • Create a personal style
  • Learn the value of communication skills

Join communication experts Jeffrey B. Arthur and Kathleen Murphy as they teach both men and women how to improve their public image. Learn to create a personal style with color, clothing, make up, grooming and vitality, how to inspire confidence and trust with body language, the value of solid verbal and written communication skills and ways to improve telephone listening and video/conferencing skills.

Package #11 - Purchase $139.95 (Item #KRPackage11)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Tips and Tricks for a Polished Appearance - Why look "so-so" when looking good is just as easy? Includes definitions of dressy casual and more.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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The Platinum Rule
A video learning package from Ideas and Training
  • Time Required - 30 minutes runtime
  • Product Format - Video (VHS Format)

  
One of the most electrifying speakers in America, Dr. Tony Alessandra presents a blueprint for connecting with everyone you meet, instantly — an absolute key for business success! Learn to harness the power personal chemistry and productive relationships, understand what drives people, and recognize your options in dealing with them.

Package #12 - Purchase $139.95 (Item #KRPackage12)

GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Strategies for Success - This CD offers scores of short, thought-provoking chapters stories, essays and anecdotes loaded with information and inspiration to help great people and their companies become even better.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


Click Here to send in a credit card order - or call us at 1-253-759-6639

  
   
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Presentation Skills for the Professionally Petrified
A video learning package from Ideas and Training
  • Time Required - 20 minutes runtime
  • Product Format - Video (VHS Format)

 
Overcome your presentation fears and get positive results with practical techniques and exercises for preparing and delivering effective presentations with Presentation Skills for the Professionally Petrified.

Big Book of Presentation Games - Book

Authors Newstrom and Scannell take the kinds of activities made popular in their renowned "Games Trainers Play" series and adapt them for today's pressured business speakers, providing brief, participative activities that can help them wake up, win over, win back, and pump up audiences of all kinds.

Each game is fast, fun, creative, and easy-to-read, and easy-to-lead, and costs little or nothing. Categories include: Session-openers, Icebreakers, Climate-setting games, Practical jokes and tricks, Audience brainteasers, Motivation activities, Closing activities.

Package #13 - Purchase for only $149.95 (Item #KRPackage13)

IT'S ALWAYS TIME FOR TRAINING - BONUS CD

Stage Fright: How to Overcome It - This video CD shows how to overcome stage fright by being prepared.

BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!



Click Here to send in a credit card order - or call us at 1-253-759-6639

  
  
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 Prevent Sexual Harassment in the Work Place
  • Format - Video/Audio Program
  • Time Required - 1 hour for both

What is sexual harassment? What can and should be done when it occurs? 

Find out with this award-winning program that includes a 30-minute video, 30-minute audiotape, and the workbook "Stopping Sexual Harassment Before It Starts: A Business & Legal Perspective". Every aspect of sexual harassment is explored and clarified so managers and employees understand what constitutes inappropriate behavior - and what needs to be done to protect against it. 

This complete program is packed with valuable information, including, a detailed look includes at sexual harassment's legal ramifications. A perfect educational and preventive tool, Prevent Sexual Harassment in the Work Place is a resource no organization can afford to do without.

Package #14 - Purchase $199.95 (Item #KRPackage14)

Avoiding Sexual Harassment Lawsuits - CD-ROM

Sexual harassment is a growing legal problem that must be resolved as more men and woman share the workplace. Employers must now post and enforce guidelines for appropriate workplace behavior.

Essential for both employees and employer, this software product defines sexual harassment; offers legally recognized behavioral guidelines; provides a model sexual harassment policy.

Includes the following:

  • Easy-to-read Zero-Tolerance Manual for Employers
  • Easy-to-complete, printable sexual harassment complaint forms
  • Comprehensive sexual harassment questionnaire form
  • State Bar Associations and EEOC complaint offices

    Forms Included:

  • Company Policy
  • Findings
  • Harassment Questionnaire
  • Interview with the Alleged
  • Interview with the Complainant
  • Interview with the Witness

    Sexual Harassment No Tolerance Policy - Poster

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Stop Domestic Violence: How to Survive Domestic Violence - Protect your employees as home, Domestic violence may consist of threats, punches or sexual force. The abuse can range from verbal harassment to stabbing and shooting. Domestic violence is a serious matter. It HAS often ended in death or permanent physical injury.

    This CD-ROM offers information on domestic abuse:

  • What is Domestic Abuse
  • What Victims of Demestic Violence Need to Know
  • Signs of Domestic Abuse
  • How to Report Domestic Abuse
  • Warning Signs of an Abusive Relationship
  • What is Known About Abusers
  • Preparing to Leave
  • Getting Out
  • Getting Medical Help
  • Finding a Place to Go
  • Knowing Who to Call for Help

    This CD-ROM may be freely copied and distributed.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!

      


    Click Here to send in a credit card order - or call us at 1-253-759-6639

      
       
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    Seven Qualities of Top Salespeople
    A video learning package from Ideas and Training
    • Time Required - 20 minutes runtime
    • Product Format - Video (VHS Format)

     
    This revealing program explores and defines the qualities, attitudes, and behaviors that separate top-performing salespeople from the rest. You’ll learn superior selling skills, the seven qualities of effective salespeople, and how to adapt and use those qualities in sales situations.

    Package #15 - Purchase $139.95 (Item #KRPackage15)

    GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Selling Like Crazy - This program shows you how to learn the exact words and phrases to use in titles, sales copy and sales presentations.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

      
       
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    Seven Steps to Sales Success
    A video learning package from Ideas and Training
    • Time Required - 20 minutes runtime
    • Product Format - Video (VHS Format)

      
    Teach new salespeople how to manage the entire sales cycle effectively, from prospecting to closing the deal. You’ll learn to tap into key decision-makes, deal with resistance, and build rapport effectively with Seven Steps to Sales Success.

    Package #16 - Purchase $139.95 (Item #KRPackage16)

    GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Yes, You Can - Affirmation Course - 7 Part Affirmation Course for Personal Growth, Self Improvement and Self Help on CD-ROM.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

      
       
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     Stress and Illness
    A video learning package from Ideas and Training
    • Getting that project done can kill
    • Learn to recognize the danger signals

    The American College of Physicians presents this program developed to alert people to significant symptoms of common ailments and stress the importance of medical attention. This program explores the link between stress and illness and explains why stress, anxiety, or depression can complicate the diagnosis of physical symptoms.

    First Aid for Stress: 34 Activities for Managing Stress in the Workplace - Activity 3-Ring Binder
    The statistics are staggering. Recent reports estimate job stress will cost United States industry $300 billion annually, as assessed by absenteeism; diminished productivity; employee turnover; and direct medical, legal, and insurance fees. So why are employees so stressed? How can stress be managed - or even translated into something productive? First Aid for Stress provides a starting point to help you better understand stress and identify solutions for individuals, teams, and the organization.

    The First Aid for Stress activities are suitable for both individuals and groups, offering a variety of ways to understand stress, change perceptions and behaviors, and offer support in the workplace. Armed with this essential knowledge about stress, First Aid for Stress is an excellent guide to help you create and develop the stress management solutions your organization needs.

    Package #17 - Purchase $199.95 (Item #KRPackage17)

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Abolish Shyness - This program offers powerful yet simple to apply techniques for abolishing shyness and improving your life.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

      
       
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    Taking the Step Up to Supervisor
    A video learning package from Ideas and Training
    • Time Required - 30 minutes runtime
    • Product Format - Video (VHS Format)

     
    Help new supervisors balance their responsibilities, deal with common problems, and prepare for their role with Taking the Step Up to Supervisor. Effective tips, techniques, and dramatic examples from management expert Ron Meiss help develop key supervisory skills.

    Fun Works: Creating Places Where People Love to Work - Book
    This book illustrates 11 important principles for creating a fun, productive, and profitable workplace. You'll find tips, resources, examples, and the motivation to unleash the power of fun in yourself, your coworkers, and your customers! An inventory of behaviors will give you concrete indicators of how well you have integrated fun into your work experience.

    Package #18 - Purchase for only $169.95 (Item #KRPackage18)

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Abolish Shyness - This program offers powerful yet simple to apply techniques for abolishing shyness and improving your life.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

      
       
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     Team Up for Success:
    Building Effective Teams in the Workplace
    A video learning package from Ideas and Training
    • Objective - Improve team-building skills
    • Intended For - Self-training
    • Time Required - 34 minutes runtime
    • Product Format - Video (VHS Format)

    Get ready for your role as a great team player! Team Up for Success takes a close look at how truly effective teams operate - and how you can be an active and valued team member. You'll learn how to: develop and enforce team ground rules, solve problems in a team environment, reach team consensus, resolve team conflicts, and advance your team-playing skills.

    Building a Winning Team - Training Article

    The words team and teamwork are magic these days. Every organization, no matter how small or large, is trying to understand what teams are and how to develop them as quickly as possible. Building a Winning Team provides a practical, informative discussion of teamwork.

    Every organization had its wake-up call during the 1980s. In the 1990s, it is no longer a question of should we have teams, but how fast can we develop them and replace the marginally effective groups of the past. Today it is clearly understood that teams are needed to attain quality goals, solve complex problems, and design more efficient systems. Individuals working alone or ineffective groups are not able to achieve at the level required to survive in today's global economy.

    This article was written for those involved in a work-team – team members, leaders, managers, supervisors, coaches – anyone who works with a group of people who must coordinate their efforts to reach a common goal. Building a Winning Team provides a practical, informative discussion of teamwork. The article includes short, fictional cases illustrating the impact of five basic team concerns.

    Package #19 - Purchase for only $199.95 (Item #KRPackage19)

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Abolish Shyness - This program offers powerful yet simple to apply techniques for abolishing shyness and improving your life.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

      
       
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     The Three Rules of Win-Win Negotiating
    A video learning package from Ideas and Training
    • Objective - Improve negotiating skills
    • Intended For - Self-training
    • Time Required - 30 minutes runtime
    • Product Format - Video (VHS Format)

    Before you enter your next negotiation, learn how create a situation where both parties can walk away winners. The Three Rules of Win-Win Negotiating unveils a three-step strategy that will satisfy both sides of the deal. This self-learning video teaches you how to explore options for mutual satisfaction and how to develop solutions built on areas of agreement. You'll learn how to: add value to your negotiations, create an atmosphere of cooperation, develop trust, and become an expert at handling adversarial negotiators.

    Geting to Yes - Book
    The authors offer a universally applicable method for negotiating personal and professional disputes without getting taken - and without getting nasty. Concise, step-by-step, proven strategies aid the reader in coming to mutually acceptable agreements in any type of conflict. This is a well-crafted "how to" book about negotiating, a skill that virtually everyone in life employs on a daily basis. You will learn simple concepts through anecdotal prose that makes Getting To Yes an enjoyable read.

    Geting Past No - Book
    Does "No" always mean "No"? Getting Past No provides easy to follow guidelines to improve the negotiating process by minimizing time spent on miscommunication, misconceptions, procrastination, disbelief, bureaucracy, tradition, and avoiding unattractive issues - the 7 primary reasons why negotiations and organizations have "stalled" progress.

    Package #20 - Purchase Package for only $169.95 (Item #KRPackage20)

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Success Secrets: How To Be More Successful - From goal setting to encouragement with some thoughts on expectations thrown in. This CD-ROM program is a great little success tool.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

     The 21st Century Manager

    A series created especially for in-house training and individual viewing.

    No people in the history of the world has been asked to go through so many changes so rapidly as the people now in the workplace. With this understanding facing managers in business and education, author and speaker Bernard H. Petrina, President of Executive Management Systems, discusses the need for renewal for those in management positions in his four part series "The 21st Century Manager." The premise of the series is that managers do not manage people, they manage systems­but they lead people. Topics such as: understanding different personality types; what motivates others; and how to help others become more successful are discussed, as are other concerns.

    		 

     Each part of the series is designed to focus on one of four management skills:

    1.) As a Leader...
    ...the manager must understand people and develop the skills required to guide and inspire them to do the best they can in the roles they are assigned.

    2.) As a Manager...
    ...he or she must be a systems expert, and be able to adapt and/or create systems in response to changing needs and opportunities.

    3.) As a Connector...
    ...the manager must connect the people and the systems in a way that maximizes the productivity of both.

    4.) As a Persuader...
    ...the manager must be able to "sell" ideas and plans to others in order to fulfill his/her role as a leader, manager and connector.

    Each video is approximately 20 minutes.
    A workbook is provided to guide discussions and stimulate participants in their quest to become better managers.

    Four 20-minute videos, quiz & workbook.

    Four 20-minute audios, quiz & workbook.

    Super Deal Package #1 - Purchase $179.95 (Item #KRSupPack1)

    GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Strategies for Success - This CD offers scores of short, thought-provoking chapters stories, essays and anecdotes loaded with information and inspiration to help great people and their companies become even better.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

     Complete Training for the Complete Receptionist

    Written for both the manager and receptionist, this program covers all the important aspects of what a great receptionist can do for a company. The program covers proper telephone procedures, the most vital information for messages, organizing and running the reception area, screening calls, appropriate appearance, and more.

    One videocassette. 25 minutes.

    		  Complete Training for the Complete Receptionist

    Listen Up: Hear What's Really Being Said - Book
    Improve Your Career and Your Life by Becoming a Better Listener

    - Listen "between the lines" to hear hidden messages

    - Win the confidence of others by learning to become a "responsive listener"

    - Understand body language and nonverbal communication

    - Get others to pay attention to your message

    A really good listener is a rare and priceless commodity. That's because effective listening skills do not come naturally. Few of us have ever been taught the value or the process of active listening. Those who have are the ones getting the results they want. They make it to the top of their professions, enjoy rich and fulfilling personal relationships, and suffer less from stress and worry.

    72-page softcover book.

    Super Deal Package #2 - Purchase $149.95 (Item #KRSupPack2)

    GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Building a Healthy Attitude - This program shows you how to develop a healthy attitude to face both the business and outside world.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    • Click Here to send in a credit card order - or call us at 1-253-759-6639

     First Call Closing

    Think of all the time that's used up when you call on a sales prospect a second, a third, a fourth time . . . until that sale is made. Wouldn't you be more effective -- with more time to contact more prospects -- if you could make that sale on the first call? Hal Slater shows everyone how it's possible to close your sales the very first time you talk to your new customer.

    This is video was video taped with a live audience, where nonverbal and Neuro-linguistic techniques were illustrated in a practical way to advance the sale, not just to advance the viewers thinking. This video connects with the viewer and produces results.

    Here is what you'll find on the video by section:

  • Introduction - Focuses the viewer on what they want to achieve
  • First Call Closing - Defines" first call closing" vs. "one call closing"
  • How People Buy - Describes how people rationalize after they decide
  • First Call Closing for Happier Customers - Show how to prevent buyers' "ghosts of doubt"
  • The Enemy File Cabinet - Things that keep people from acting today
  • Why People Buy on the First Call - Create "reasons to" buy without "reasons not to"
  • The Steps of the Sale - How to structure your sales presentation
  • Neurorapport Skills - To establish rapport at the subliminal level
  • Reading People - Sense their objections before they begin to build
  • Physiology of the Senses - How the mind and body are connected
  • Full Body Nod - Read the buyers' inner strategy
  • Extra Sales Perception - Neutralize objections before they occur
  • Building Emotion - To give them a good reason to buy today
  • Shower of Neurotransmitters - Help the buyer to accept and assimilate new ideas
  • Powerful Benefi Statements - Selling directly to the emotional mind
  • Tapping the Emotions - Using associations to enhance a product's esteem
  • Assumptive Closing Sequence - Obtain a commitment without buying resistance
  • Fire Closes - To stimulate emotion when there is "no reason to"
  • Smoke Closes = To discover and identify "reasons not to"
  • The Right Presentation - How to build the perfect presentation for you
  • Where to Improve - To diagnose your specific learning needs
  • Make the Decision - Learn from your current pattern when to close

    This video can make a difference in your sales figures -- daily!

    Super Deal Package #3 - Purchase $199.95 (Item #KRSupPack3)

    Sales Magic - CD-ROM - You can place this program on each of your company's computers (licensed up to 50). It contains a nice refresher course (tips and suggestions) in sales and how to make them. . . with a little humor.

    The Face in the Mirror: I Wonder - BONUS VCD (Plays on most DVD players)

    The Face in the Mirror: I Wonder? - This classic training program deals with sales and customer service. A salesman learns more from shopping and the treatment he receives then he thought he knew. It changes his attitude and it's change yours.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    • Click Here to send in a credit card order - or call us at 1-253-759-6639

     Hiring and Firing: Things You Need to Know

    In today's employment and regulatory environment many companies find both hiring and firing even more difficult and demanding. Companies must be sure that they do not discriminate in either hiring or firing. Even the appearance of unfairness can bring claims and litigation.

    Contrary to what some business people think, virtually all employment is "at will". Companies can hire and fire as they wish, as long as it is not discriminatory. Employees can accept jobs and quit "at will". The problems often arise in the process used to hire and fire.

    From the beginning we should all understand that discrimination on the basis of race, religion, age or gender is not only illegal, it is simply not right. This program is designed to help you understand the laws better and show company management and supervisors how to comply with Equal Employment Opportunity (EEOC) laws.

    We will help you identify those areas of legitimate business job requirements and demonstrate how to properly establish those requirements and discuss them during the interviewing process.

    One videocassette.

    		  Hiring and Firing: Things You Need to Know

    Super Deal Package #4 - Purchase $199.95 (Item #KRSupPack4)

    Employment Law - CD-ROM
    Whether you are an employer or an employee, you have rights in the workplace. Employment Law is a handy reference for anyone with questions about hiring, firing, wages and benefits, privacy, discrimination, workers' compensation, unions, unemployment, and hundreds of other important issues. In simple language, you have at your fingertips the important legal points every employer and employee must know.

    About the Author: Valerie Hope Goldstein, J.D. is an attorney and the author of several legal guides for consumers. She lives in Boston, Massachusetts.

    A partial listing of subjects covered:

    List of Forms Included:

    IT'S ALWAYS TIME FOR TRAINING - BONUS CD

    Hiring For a Perfect Fit - This program shows you how to find the right person for the right job.

    BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!


    Click Here to send in a credit card order - or call us at 1-253-759-6639

    Building a Successful Business - Super Super Super Package

    Video Package - $749.95 Includes 10 Training Videos, a 4-CD-ROM Human Resources Set and a 5 CD-ROM Business Training Bonus (Item #KRRad10Pack)

    This 10-pack series includes all of the tapes below for one great low price! Your business will be running productively in no time. In addition to the ten training videos, you also will receive a 4-CD-ROM library of Human Resources forms, manuals, and information AND in addition you get five BONUS business training CD-ROMS.

    You get ALL 10 Videos:

  • How to Start and Operate Your Own Business
  • Building a Successful Business Plan For You Company
  • Hiring and Firing: What You Need to Know
  • Finding New Customers For Your Business
  • When and How to Hire Temps & Freelancers
  • Advanced Selling: Consultative Selling Techniques-Behavioral Styles
  • Effective Telephone Selling
  • Making Unhappy Customers Love You
  • Making Everyone in Your Company a Salesperson
  • Fundamentals of Effective Selling

    How to Start & Operate Your Own Business
    This program provides the practical step-by-step information you need to get started on the correct path to starting and operating your own business. We will provide you with the tools and knowledge to help you plan for success and create the kind of business and company you have always dreamed of.

    Building a Successful Business Plan
    A well written and presented business plan is the key to strong banking and investment relationships. This video takes you step-by-step through the process. It reminds you of all the things you know and may take for granted and some items you may never have thought of.

    Hiring & Firing: Things You Need to Know
    Hiring the right people for your company has always been a challenging task. Most owners and managers will tell you that firing someone is the most difficult job they ever have to perform.

    Finding New Customers For Your Business
    New customers and new business require two things from any business person or company. Knowledge of the marketplace, a clear understanding of all the dynamics of marketing, and action. This two video program covers both parts of the new customer/new business equation.

    When and How to Hire Temps & Freelancers
    In today's dynamic business world virtually any job or task can be performed through the use of temporary, contract and freelance personnel. Using temps and freelancers in the right way can save you money and provide needed skills at the right time.

    Advanced Selling: Consultative Selling Techniques-Behavioral Styles
    The proper consultative approach can make a good salesperson great, and a successful salesperson a superstar.

    Effective Telephone Selling
    Every year the cost of time and travel increases. It cuts into both productivity and profit margins. That's why more and more companies and salespeople are turning to the telephone as an effective, efficient and cost-saving alternative to traditional "across the desk" selling.

    Making Unhappy Customers Love You
    No matter how efficiently or carefully run, every business in America is going to experience the irate, unhappy customer. The skills learned in this video apply equally well inside every company when it comes to dealing with fellow employees, plus business associates outside your company and in the community.

    Making Everyone in Your Company a Salesperson
    Effective sales skills are useful to everyone. Everyday, every person in your company has the opportunity to sell the company. This video contains easy-to-follow steps in fundamental sales techniques to assist company employee gain essential sales skills.

    Fundamentals of Effective Selling
    You would be surprised how many salespeople never bother to learn the real fundamentals or do not continue to practice the basics of the selling process. This two-part video not only explains each step of the process but illustrates the right approach with actual models of effective techniques and sales behavior.


    Human Resource Library - 4-CD-ROM Set
    Essential for every human resource professional, the vital forms and important information contained in this 4-CD library will help you manage the department efficiently and more profitably while saving you thousands of dollars in costly legal and consulting fees. No matter what size business, you now have ll the tools you need to succeed.

    Whether you're an HR pro or it's part of your job description, the Human Resource Pro will provide you the necessary information to manage the department with expertise.

    Disc #1 - Avoiding Sexual Harassment Lawsuits
    With this complete up-to-date kit, employers can avoid problem behavior, discover the early warning signs of workplace sexual harassment, and protect themselves from costly, damaging lawsuits. Employees, entitled to a harassment-free workplace, can learn how to avoid harassment.

    Disc #2 - Personnel Forms
    Efficiently manage your human resources department. From recruiting and hiring to discharging and terminating, streamlined, ready-to-complete checklists, policies, guidelines, programs, reviews, agreements, lists, surveys and many more useful forms are at your fingertips.

    Disc #3 - Employee Policies and Manuals
    Covers every topic and policy that should be included in your company manual. Simply adopt the sample policy that makes the most sense for your company, and customize it for your manual. Follow the advice of human resource experts, attorneys, and psychologists to comply with the latest guidelines.

    Disc #4 - Employment Law
    Whether an employee or an employer, you have rights in the workplace. In simple everyday language, you now have at your fingertips answers to questions about hiring, firing, unemployment, and hundreds of other issues.


    BONUS CD-ROMS

  • Success Secrets: How To Be More Successful
  • Hiring for a Perfect Fit
  • Tips & Tricks on a Polished Appearance
  • Building a Healthy Attitude
  • Power Your Profit: Using Price and Perception


    Click Here to send in a credit card order - or call us at 1-253-759-6639