BARGAIN SELF-RUN WORKSHOPS

Our ability to develop, maintain and build relationships with our customers is the most important single factor that will contribute to our personal success and the success of our businesses.

In a market where the products and services we deliver are becoming increasingly similar to those offered by the competition, it will be our ability to build strong relationships with our customers that will set us apart and ensure our success.

To build relationships we need to develop new skills. Skills that enable us to understand why people react in different ways and that everyone has different needs and preferred patterns of behaviour.

Just like anything else we do, if we are to be truly proficient at building relationships, we need to take the time to learn the rudiments, and then practice the skills regularly.

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No matter what your job description or area of work, effective communication is a pre-requisite for success – not a competitive advantage.

Each day we are called upon to communicate with other employees, suppliers, contractors, government authorities, customers and staff.

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Motivating people to make their full contribution to the organisation is the fastest way that a manager or supervisor can multiply his or her personal effectiveness.

All good managers and supervisors have developed the ability to interpret what motivates individuals and to develop a core set of motivation tools that they can use to get peak performance.

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In an age of computers and technology, the one thing that sets us apart from machines is our ability to be creative. Managers and supervisors who can nurture an ideas environment where employees and team members are encouraged to see problems and solutions through new eyes - and then develop solutions that add to the organisations value through improved processes, new products or better marketing, will achieve success.

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Whether you are presenting an idea to one person, 100 people or 1,000, and you have a definite purpose in mind, you are “making a presentation”.

You may be telling an employee about a new system, a group of clients about a new product, or talking to an industry group about the impact of new technology on work practices, whatever your purpose and your audience, in each of these instances you are making a presentation.

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To remain competitive and to respond effectively to the demands of change, organisations are looking for greater leadership from their people.

While managers and strong management teams are always important to the continued success of an organisation, it is during times of rapid change that organisations most need leaders.

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Many organisations profess to be customer focused. But few actually achieve that result. Yet, there are proven links between the level of customer satisfaction and customer loyalty, and an organisation’s market share and profitability.

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Organisations, governments, countries, everyone is either going through a change process, about to go through a change process or just completing a major change process.

The clear message is: to survive you must be ready to change.

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Today, with the emphasis on teamwork and bringing people together from different cultures and backgrounds, and then looking to give those team members POWER; managers and employees alike are increasingly being called upon to interact with a broad spectrum of people. Clearly conflicts are inevitable.

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Effective time management enables people to focus on those tasks that are important and eliminate those that are non-essential.

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Negotiation is something that we do everyday. Whether we are trying to win a new contract, encouraging staff to take on more responsibility, buying something for business or personal use, or asking for increased benefits, we are negotiating.

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Today, there are few organisations that are not changing, in an effort to cope with the increased demands of competition. A common feature to emerge from much of this change is that employees are being encouraged to work as teams. These teams are often self-reliant and self-motivating.

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